Terms and Conditions
Effective Date: [02/05/2025]
Welcome to [Food Trail]! These Terms and Conditions ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.
1. Use of Services
You may use our delivery services to order food, groceries, restaurant meals, meat, vegetables, fruits, and pharmacy products. You agree to provide accurate and current information and use the service only for lawful purposes.
2. Account Registration
To use certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login information and all activities that occur under your account.
3. Orders and Payments
- All orders are subject to availability and confirmation.
- Prices include applicable taxes unless stated otherwise.
- Payments must be made via our approved payment gateways.
- We reserve the right to cancel or refuse any order at our discretion.
4. Delivery
We will make reasonable efforts to deliver orders in a timely manner. However, delivery times are estimates and not guaranteed. You must be available to receive the order at the provided address.
5. Refunds and Cancellations
Refunds or replacements may be provided in case of:
- Incorrect, missing, or damaged items
- Order not delivered
All refund requests must be submitted within [Insert Timeframe, e.g., 24 hours] of delivery. We reserve the right to refuse refunds that do not meet our policy.
6. Pharmacy Products Disclaimer
All pharmacy items are delivered based on valid prescriptions (if required). We are not liable for misuse of medication. Always consult a healthcare provider before use.
7. User Conduct
When using our services, you agree to not:
- Violate any laws or regulations
- Submit false or misleading information
- Use the platform to harass, abuse, or harm others
- Attempt to interfere with the platform’s operation or security
8. Intellectual Property
All content, logos, trademarks, and data on the Platform are the property of [Your Company Name] or its licensors and are protected by applicable intellectual property laws. You may not reproduce or distribute our content without permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of your use of the Platform. Our total liability for any claim shall not exceed the amount you paid for the service in question.
10. Indemnification
You agree to indemnify and hold harmless [Your Company Name], its directors, employees, and partners from any claims, losses, liabilities, or expenses resulting from your use of the services or violation of these Terms.
11. Changes to Terms
We may modify these Terms at any time. Continued use of our services after changes indicates your acceptance of the new Terms. We encourage you to review this page regularly.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [India]. Disputes shall be resolved in the courts of [Insert Jurisdiction].