HOME/Privacy Policy

Privacy Policy


Effective Date: [16/04/25]

At [Wedzing], we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services for food, groceries, restaurant meals, meat, vegetables, fruits, and pharmacy products ("Services"). By using our website or app, you agree to the practices described in this policy.

1. Information We Collect


a. Personal Information


  • Full name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Payment details (handled securely via third-party processors)

  • Account login credentials (if applicable)

b. Order & Service Information


  • Items ordered

  • Purchase history

  • Delivery instructions

  • Preferred stores or pharmacies

d. Cookies and Tracking Technologies


We use cookies and similar technologies to:


  • Remember your preferences

  • Analyze traffic and user behavior

  • Enhance your experience

2. How We Use Your Information


  • Process and deliver your orders

  • Verify your identity

  • Communicate updates about your orders

  • Provide customer support

  • Personalize your experience

  • Improve our website, app, and services

  • Send promotional offers (if you opt-in)

  • Comply with legal obligations

3. Sharing Your Information


We do not sell your personal data. We may share your information with:


  • Delivery partners and drivers

  • Restaurants, grocery stores, or pharmacies involved in your order

  • Payment processors

  • Customer support providers

  • Government or legal entities when required by law

4. Data Retention


We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You can request deletion of your data at any time (see Section 7).


5. Data Security


We implement industry-standard security measures including:


  • Encryption (SSL)

  • Secure access controls

  • Regular monitoring and audits

Despite our efforts, no method of transmission is 100% secure.


6. Location Services


Our app or site may request location access to:


  • Deliver products accurately and efficiently

  • Show nearby vendors or delivery estimates

You can enable or disable location services at any time through your device settings.


7. Your Rights


Depending on your region, you may have the right to:


  • Access, correct, or delete your personal data

  • Object to data processing

  • Withdraw consent to marketing communications

  • Lodge a complaint with a data protection authority

8. Children’s Privacy


Our services are not directed to children under the age of 13 (or equivalent age as per jurisdiction). We do not knowingly collect personal information from children without verified parental consent.


9. Third-Party Links


Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.


10. Updates to This Privacy Policy


We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our platform. Please review this policy periodically.